Keep critical applications stable, secure, and cost-efficient

Who it’s for: Application owners, operations leaders, mid-market & enterprise teams.

Problems We Solve

• Slow incident response and unclear ownership
• Release chaos and frequent regressions
• Performance/cost drifts post go-live
• Missing observability and runbooks

What We Do

Support SLAs (standard)

• P1 (Critical): Response 4h | Workaround 24h | Target fix 5 business days
• P2 (High): Response 8h | Target fix next release
• P3 (Normal): Response 1 business day | Monthly release train (24×7 option available)

Operating Model

Deliverables

• SLA sheet & contact matrix
• Runbooks (incidents, releases, on-call)
• Pilot scope, plan, and KPI sheet
• Observability dashboards + monthly health report

KPIs

Mean time to acknowledge/resolve (MTTA/MTTR)

% automated recoveries

regression rate

cost-to-run

FAQ

Can you support on-prem/VPC apps?

Yes

Do you cover enhancements?

Yes, via a groomed backlog alongside support.